Do you have a question, or did something go wrong with a payment, an order or your account? We're happy to help.
In the app: Profile → Help & Support → Contact us. Your account details are sent along, so we can help you faster.
We respond within 48 hours, on working days (Mon–Fri, 09:00–18:00 CET).
Run a venue and use the BillieMe Business app? Email business@billieme.com. To file a complaint or objection, use Profile → Help → Complaint or objection in the Business app.
Yes. Downloading and using the app is free: ordering at a venue, splitting and settling up with friends costs you nothing. For a paid ticket you pay a €0.99 service fee (tickets under €10: €0.49), already included in the price shown. Everything is on the Pricing page.
With a Group Billie you order together at the table. One person starts it, the others add their own order. You choose whether one person pays for everyone, or everyone pays their own share.
The venue chooses how you order. With Ordering you order and pay in the app and your order appears on the venue's order screen. With Order and pick up you collect your order at the bar with a pickup code. With Menu only you see the menu in the app, you order and pay at the bar, and your friends get their Billie afterwards.
The BilliePas is your BillieMe payment card. You pay with it from your BillieMe balance. Link it to a Billie and your spending is tracked there automatically, so you always know what you spent.
Payments are processed by Stripe, our payment service provider. You pay with iDEAL | Wero, Apple Pay, credit card or your BillieMe balance, depending on what the venue accepts.